stuffnads, local and safe classifieds market in the USA.

Consultant C - Residential - (Charleston) in Charleston, West Virginia For Sale

Type: Other Jobs, For Sale - Private.

Summary Contribute to Frontier's revenue results by selling Frontier broadband, entertainment & telecommunications products and services. Attain or exceed a monthly sales objective. Additional functions may include, investigating and resolving customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues. Calling customers to negotiate collection of overdue bills and advising customers of service interruption for non-payment of bills. General Duties Duties may include, but are not limited to, the following: Respond to requests from customers or their agents and equipment vendors (where applicable) for Frontier broadband, entertainment and telecommunications products and services; including validation of bills for services, and arrange for the installation, disconnection, or changes of products and services. Verify service order accuracy and completeness. Enter service order corrections, and/or changes as appropriate. Establish and assess customer credit information, while safeguarding customer information. Interact with other Frontier departments by telephone, in writing or via electronic systems to achieve customer requirements. Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers and/or other Frontier employees Meet or exceed corporate sales objectives through interviewing and identifying customer needs to proactively offer for sale Frontier key broadband, entertainment & telecommunications products and services. Meet or exceed corporate requirements for Cash Flow / Risk Management through identification of Toll Abuse and Subscription Fraud along with timely and appropriate action to eliminate or minimize financial loss. Achieve dollars recovered results. Collecting delinquent bills by telephone or in writing. Collecting unbilled/billed toll revenue associated with LD Risk Blocked accounts. Referring delinquent accounts to collection agents as appropriate. Preparing and transmitting denials, restorals and disconnects for non-payment and theft of service. Completing all clerical activities associated with the collection of delinquent bills. Investigate and resolve customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues. Calculate rates and issue adjustments. Promote a positive corporate image and customer perception of Frontier and maintain a high level of customer service on all customer contacts. This includes but is not limited to effectively managing concerns and contacts with customers who may be appear to be dissatisfied. Represent the company in court when legal claims are filed on service accounts. Conduct customer education on a variety of Frontier broadband, entertainment & telecommunications products and services via telephone. Provide customers with sales fulfillment material. Conduct customer education on Fraud Protection via telephone. Provide written Credit Profile updates to the customer when appropriate. To be on time for scheduled work tours, return from breaks and lunches, and adhere to on-line time requirements to achieve and maintain service level requirements, productivity and quality results. Create refund checks for major accounts May be required to perform additional duties and tasks as required by the Company. Basic Qualifications Security background investigation may be required. Ability to communicate effectively with customers. May be required to communicate in a foreign language. Strong organizational skills with the ability to concurrently manage several priorities (Ex. ability to touch-type while communicating with clients). Confined to a stationary work station, using a computer and headset for extended periods of time. Job site visits will generally be granted only where a contractual obligation exists. Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate. Non-scheduled days will be required as needs of the business necessitate. Training Training generally includes classroom and on-the-job training which could include self-paced multimedia training. Students are required to meet training standards in order to be retained in the job Frontier is an Equal Employment Opportunity Company and does not discriminate on the basis of age, color, citizenship status, disability, disabled veteran status, gender, marital status, national origin, race, religion, sexual orientation, Vietnam-era veteran status or any other characteristic protected by applicable law. Required Experience
Source: http://www.juju.com/jad/xxxxxxxxr0cdvb?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dcdxxxxb336f0b1a9bc461dcxxxx510axxxx6bdxxxx5fcxxxx

State: West Virginia  City: Charleston  Category: Other Jobs
Other Jobs in West Virginia for sale

This ad is older than 2 months.
View similar ads: Other Jobs, Other Jobs in West Virginia for sale