Financial Customer Service Rep. - EGS (Charleston, WV) in Charleston, West Virginia For Sale
As a Financial Customer Service Representative, you ll help people get their finances in order on behalf of the best companies you already know and love. We ll teach you the skills you ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls! What you ll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers day. Your main responsibilities will include: * In the name of the client, talk to customers over the phone, email or chat to bring resolution to unpaid accounts and answer their questions * Accurately document and update customer records in the computer system * Remain calm and helpful even when dealing with upset customers * Escalate customer complaints and/or calls to your manager when necessary * When requested, process correspondences while following all relevant laws and guidelines * Provide feedback and recommendations to your manager on ways the company can improve * Perform other duties as assigned by your management team Why you ll want to join the EGS team * 100% paid training * Performance bonuses * Competitive pay * Health&dental benefits * 401(k) with company match * Paid time off * A great team environment with supportive co-workers * You ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown * You ll feel empowered to do things the right way amid a culture of high personal and business integrity * There s real opportunity to learn, grow and advance your career (we love promoting from within here) * We re a strong, global company that truly cares about our local communities Who we re looking for The best fit for this job is someone who: * Has a High School diploma or General Educational Development (GED) certificate * Has previous customer service and/or collections experience (preferred) * Has good computer skills, including Microsoft Office * Possesses excellent communication skills * Cares about helping their customers * Is team-focused * Has the ability to multitask well * Can adapt to a flexible schedule * Is positive and can handle stress * Can maintain the highest level of confidentiality, in compliance with Company policy and applicable law and regulations Who we are Expert Global Solutions (EGS) is a global customer service organization, serving the world s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment * Office environment. * Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the EGS team! We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
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